Contact Us

Support Email

Email us at support@minimaxh3video.net. To protect your account, please write from the email address registered to your MiniMax H3 account.

What to Include

• Account help: your account email and a description of the issue. Never send your password or full payment card number.
• Billing or refunds: your order number, invoice number, charge date, and the reason for the request.
• Generation issues: the local task ID, approximate time, model, and a screenshot if available. Do not resend sensitive prompts unless necessary.
• Privacy requests: state whether you want to access, correct, export, or delete personal data and provide enough information for identity verification.
• Copyright or abuse reports: identify the content, explain your rights or concern, and provide a way for us to follow up.

Signed-in users may also open a support ticket, which keeps account and technical information together.

Response Times

We aim to acknowledge messages within 2 business days. Billing, privacy, security, and abuse reports may require additional verification and normally receive a substantive response within 5 business days. These are service targets, not guaranteed deadlines.

Security

Do not email passwords, authentication codes, secret API keys, private keys, or full card details. MiniMax H3 support will never ask for your password.

Independent Service

MiniMax H3 Video is an independently operated product and is not an official support channel for MiniMax.